Performance tips

Preferred browsers

Use these preferred browsers for optimal performance and an optimal POL experience:

NOTE: Because browsers are updated very frequently, the results you experience with a particular version of a browser might vary.

Important! If you are using Internet Explorer, we recommend that you make sure the Compatibility View feature is turned off for the Imaging application website. Compatibility View causes the website you are viewing to be displayed as if you were using an earlier version of Internet Explorer. Consequently, the Imaging application might correctly display a message stating that you are not using a preferred browser.

To avoid any confusion, simply turn off Compatibility View for this application's website by clicking the Compatibility View button (next to the Refresh button on the Address Bar). If you don't see the button and you're not getting a message about using a preferred browser, then Compatibility View is probably not enabled for this website.

Supported browsers

The following browsers are supported:

Pictometry Online is known to work with Apple Safari. However, we do not officially support this browser. Please note that if you are using an unsupported browser, results may be unpredictable.

Browser requirements

The following items must be enabled in your browser to log into Pictometry Online:

For best performance, we recommend that you enable caching.

Minimum system requirements

Troubleshooting

If you are having problems viewing the application in your browser, first try clearing the browser's cache. If that doesn't fix the problem, try clearing your browser's cookies. The instructions for clearing the cache and cookies are different for each browser and version.

Important! While deleting browser cookies may fix the problem, it also removes your saved settings for sites you have previously visited.

Here are the steps for the supported browsers and versions.

Mozilla Firefox

HINT: To find out which version of Firefox you are using:
For Windows systems, click Help and select About Mozilla Firefox.
For Mac OS X systems, click Firefox and select About Mozilla Firefox.

Instructions for clearing the Firefox cache

Firefox 3.5.x and 3.6.x for Windows
Firefox 3.x for Windows
Firefox 3.x and 3.5.x for Mac OS X

Instructions for clearing Firefox cookies

Firefox 3.5.x and 3.6.x for Windows
Firefox 3.5.x for Mac OS X
Firefox 3.x for Windows
Firefox 3.x for Mac OS X

Instructions for enabling pop-ups in Firefox

Enabling pop-ups

Microsoft Internet Explorer

HINT: To find out which version of Internet Explorer you are using, click Help and then click About Internet Explorer. (If you don't see the Help menu, press ALT to show the menus.)

Instructions for clearing the IE cache

NOTE: It can take several minutes for cache history to be deleted.

Internet Explorer 8.x
Internet Explorer 7.x
Internet Explorer 6.x

Instructions for clearing IE cookies

Internet Explorer 8.x
Internet Explorer 7.x
Internet Explorer 6.x

Instructions for enabling pop-ups in Internet Explorer

Enabling pop-ups

If clearing cache and cookies does not resolve the issue, then completely close all open browser windows, and try again.

If you are still having issues, contact Customer Support at 888-771-9714 ext 260 or email customersupport@pictometry.com (domestic customers). International customers should contact their Pictometry Representative.